Did you change your mind?
Don’t worry; we will manage it!
To ensure customer satisfaction, all of your purchases in www.kaafmeem.com are returnable/replaceable within 7 days from the date of delivery to you; this also applies to damaged, defective or wrong items received. During "Discounts" the exchange and return period is 3 days from the date of delivery to you.
- To be eligible for a return; your ordered items need to be unused, unwashed, not missing any parts and in their original condition.
- If any of your order items were received damaged, faulty or incomplete - we will handle the shipping and return fee.
- Please send us an email to (email@example.com) or to customer support WhatsApp (0567067010) "during working hours"1 with a clear photo that shows the defaults in your received item
- If your order items are in good condition, but you just changed your mind - please send the items back to us at your convenience.KaafMeem.com will not handle shipping and return fees in such cases. You can ship the order/item back to our facility via your method or contact KaafMeem support team to arrange for a pick (charges will be applied - ask the team for the fees).
- If the order were placed using the COD payment method, the COD charges (20 SR) wouldn't be refunded, as the shipping company charges these charges.
- Original packaging and invoice copy should be provided for all exchange/return orders
Please note that KaafMeem.com will issue refunds through the following methods:
- COD Payments - Will be refunded via bank transfer
- Bank Transfer payments - Will be refunded via bank transfer
- Credit Card Payments - Will be refunded to the credit card (please be noted that it might take from 7 to 14 working days for the amount to show in your bank statement from the day of refund)
- PayPal Payments - Will be refunded to the PayPal account
1 WhatsApp working hours differe based on the season, it's written on the Status