Return Policy

Did you change your mind?

Don’t worry; we will manage it! 

To ensure customer satisfaction, all of your purchases in are returnable within 3 days and exchangeable within 7 days from the date of delivery to you; this also applies to damaged, defective or wrong items received. During "Discounts" the exchange and return period is 3 days from the date of delivery to you. 

  • To be eligible for a return; your ordered items need to be unused, unwashed, not missing any parts and in their original condition.
  • If any of your order items were received damaged, faulty or incomplete - we will handle the shipping and return fee.
  • Please send us an email to ( or to customer support 920033067 or reach us on WhatsApp (0567067010) "during working hours"1 with a clear photo that shows the defaults in your received item
  • If your order items are in good condition, but you just changed your mind - please send the items back to us at your will not handle shipping and return fees in such cases. You can ship the order/item back to our facility via your method or contact KaafMeem support team to arrange for a pick (charges will be applied - ask the team for the fees).
  • If the order were placed using the COD payment method, the COD charges (20 SR) wouldn't be refunded, as the shipping company charges these charges.
  • Original packaging and invoice copy should be provided for all exchange/return orders 

Please note that will issue refunds through the following methods:

  • COD Orders - Will be refunded via bank transfer 
  • Bank Transfer payments - Will be refunded via bank transfer 
  • Credit Card Payments - Will be refunded to the credit card (please be noted that it might take from 7 to 14 working days for the amount to show in your bank statement from the day of refund)
  • PayPal Payments - Will be refunded to the PayPal account
Please be noted that it will take from 7 to 14 working days to process refund requests from the day of receiving the returned order. 
Return/Exchange service is available in the Kingdome of Saudi Arabia only

WhatsApp working hours differ based on the season, it's written on the Status