Return Policy

Did you change your mind?

Don’t worry; we will manage it! 

To ensure customer satisfaction, all of your purchases in are returnable within 3 days and exchangeable within 7 days from the date of delivery to you; this also applies to damaged, defective or wrong items received. During "Discounts" the exchange and return period is 3 days from the date of delivery to you. 

  • To be eligible for a return; your ordered items need to be unused, unwashed, not missing any parts and in their original condition.
  • If any of your order items were received damaged, faulty or incomplete - we will handle the shipping and return fee.
  • Please send us an email to ( or to customer support 920033067 or reach us on WhatsApp (0567067010) "during working hours"1 with a clear photo that shows the defaults in your received item
  • If your order items are in good condition, but you just changed your mind - please send the items back to us at your convenience. will not handle shipping and return fees in such cases. You can ship the order/item back to our facility via your method or contact KaafMeem support team to arrange for a pick (charges will be applied - 35 SR)
  • If the order were placed using the COD payment method, the COD charges (20 SR) wouldn't be refunded, as the shipping company charges these charges.
  • Original packaging and invoice copy should be provided for all exchange/return orders 
  • For Bundles offers (example, buy 2 Abaya/Tarha and get 20% off) it’s not possible to return part of the bundle, it should be returned as a bundle only, otherwise, discounted price will be cancelled and order value will be treated without a discount.

Please note that will issue refunds through the following methods:

  • COD Orders - Will be refunded via bank transfer
  • Credit Card Payments - Will be refunded to the credit card (please be noted that it might take from 7 to 14 working days for the amount to show in your bank statement from the day of refund)
  • PayPal Payments - Will be refunded to the PayPal account
Please be noted that it will take from 7 to 14 working days to process refund requests from the day of receiving the returned order. 
The company disclaims liability for paid orders which are not received by the customer within 90 days. The company will treat these orders based on the payment method:

1- Credit card / mada: Order will be canceled and shipment amount will be deducted and the remaining amount to be refunded to the customer's card.

2- Bank Transfer: Order will be canceled and shipment amount will be deducted and the remaining amount to be refunded as store credit on the store under the customer's account. In case the order had any modification request, the order amount will not be refunded and the company has the right to dispose the items in the way that sees it the best after the 90 days period.

Return/Exchange service is available in the Kingdome of Saudi Arabia only

WhatsApp working hours differ based on the season, it's written on the Status